Chappell Roan has addressed fans after Brazilian soccer player Jorginho Frello accused his security team of treating his 11-year-old daughter in an aggressive manner that left her in tears and "extremely shaken". Frello was staying at the same hotel as Roan for Lollapalooza in São Paulo. Roan responded by saying she did not see a woman and a child and that the security guard was not her personal security staff. The mayor of Rio de Janeiro also commented on the incident and banned Roan from performing at the city's Todo Mundo No Rio music festival for as long as he remains mayor.