Salesforce Announces Huge AI Initiative and Calls It ‘Headless 360’
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By Mike Pearl
Published on April 19, 2026.
Salesforce has announced a significant AI initiative, named 'Headless 360', aimed at integrating agentic AI across its product. The initiative involves over 100 new tools and skills immediately available to developers. The move is seen as a response to the question of whether enterprise software still requires a CRM with a graphical interface. Salesforce CEO Marc Benioff claimed last year that 30% to 50% of the work within Salesforce was done by AI. With this initiative, Salesforce hopes users will be able to take their hands off the wheel and never log in again.
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