Despite paying for the account protection service, Coinbase Global (NASDAQ:COIN) told Allan Allan that he was not entitled to any compensation as he hadn't turned on certain security settings required by the terms and conditions of the contract. The company maintains that customers own responsibility for all account activity, even when attackers compromise their devices or credentials. Despite this, Allan sued, a court compelled the complaint into private arbitration and may not have received any compensation. Despite these restrictions, nearly 1 million paid subscriptions were generated by the company last year.