Ericsson's Vonage, ServiceNow Deepen Partnership To Transform Customer Support - Telefonaktiebolaget L M (NASDAQ:ERIC), ServiceNow (NYSE:NOW)
Published on March 24, 2026.
Ericsson's Vonage, ServiceNow partnership aims to transform customer support by enhancing agent productivity and improving generative AI performance. The integration allows calls to trigger automated workflows, incident categorization, and real-time updates within ServiceNow's CSM and ITSM platforms. The move is set to be showcased at industry events in Las Vegas in April and May 2026. Ericsson shares have risen by 39.11% over the past year and are positioned closer to their 52-week highs than lows after setting a new 52-hour high on 2026-03-17. The stock carries a Buy Rating with an average price target of $9.30.
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