El Paso County Commissioners heard from the company behind the county's electronic poll pad system during the March primary election, which caused delays at polling locations across the county. The issue arose from a data configuration issue that caused some poll pad devices to miss a required check-in prompt, disrupting the normal sign-in process. The problem affected about 63% of Election Day polling sites and led to delays at voting locations and a judge ordered some sites to remain open an extra hour. To keep voting moving, poll workers switched to manual, paper-based check-ins, which officials say slowed down lines at some locations. Despite the disruption, the county still considers KNOWiNK the best available vendor.