The article discusses the reasons why consumers are losing trust in Generative AI (AI) technology, with many believing its contributions to daily life have been lackluster. The article suggests that the average American's experience with AI has been defined by dropping quality and growing distrust. The failure of genAI tools to live up to their significant hype has been so widespread that Merriam-Webster has named "slop" as its word of 2025. The author suggests that companies overstated the technology's capabilities from the start and instead focused on its potential for practical results rather than specific solutions. The Super Bowl ad for AI-focused platforms highlighted this disconnect between companies and consumers.