The University of Texas at El Paso (UTP) has attributed a technical issue to a ticket scanning issue and heavy crowding at one of its entrances to the Sun Bowl, causing long lines and slower entry. The university's Office of Special Events fully staffed all ticket and security entry points for both events. The delays were caused by a large number of concertgoers gathering at the main North gate instead of using other available entrances. An additional 46 Destination El Paso wayfinding personnel were deployed to direct fans to the stadium.