87 Percent of Shoppers Pay More for Brands They Trust. AI Is Putting That Advantage at Risk
By Ryan Vanni
Published on March 19, 2026.
The rise of AI technology is putting the power of online trust at risk, particularly in e-commerce, as it has led to an all-time low in consumer confidence. According to a recent report, 88 percent of American shoppers now find it harder to tell what is real online compared to a year ago. This could lead to a "Dead Web" scenario, where consumers stop discovering new brands entirely and only seek out "safe" platforms like Amazon or physical retail. The report suggests that AI has lowered the cost of creating a perfect lie to near zero, leading to an estimated $467 billion in counterfeit trade globally in 2025. As more AI drives our online shopping experiences, large and founder-led brands need to use dedicated tactics to maintain industry wide trust.
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