Chappell Roan has spoken out after a security guard allegedly made one of her 11-year-old fans cry. This comes after soccer player Jorginho Frello alleged that his wife and child were chastised by a security officer at a hotel when they ran into Roan. Roan shared her own version of the incident on her Instagram Stories, stating that she did not see the woman and child and did not ask the security guard to talk to them. She also apologized to the mother and child. Despite the backlash, Roan performed at Lollapalooza Brazil on March 21 and thanked her team, including security.