Inside Amazon: AI That's Supposed to Boost Productivity Is Backfiring
Published on March 17, 2026.
Amazon's push for employees to adopt AI is negatively affecting productivity, with staff spending time on correcting errors made by internal AI tools. Employees have reported feeling pressured to incorporate AI into their workflows through manager suggestions, internal feedback systems, tracking tools, and questions about promotion consideration. A spokesperson for Amazon stated that the use of AI tools was not mandatory and that the company has not caused any problems with its AWS operations. An ongoing study by the University of California, Berkeley found that AI makes employees work more, not less, and that employees increasingly take on responsibilities beyond their job descriptions.
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