Emma Stern, a reporter for Replika Co. who works in a sex robot factory, discusses her work in refurbs, where customers can trade in their old models for a rebate and then resell them at a discount to lower-income households. The old models receive a tune-up, clean-up and resold at a discounted price, but the ones beyond repair are broken down for parts. Stern discusses the "horse manure crisis of 1894" when cars were introduced as “mechanical horses” as an eco-friendly solution to the issue. She also discusses the struggles of power-washing, where some models are supposed to be totally powered down but sometimes their core processors get removed during intake. Stern also discusses a recent incident where a patient in intensive care suddenly appears to have life-ending, but management believes it's just a glitch in some older models.