El Paso County commissioners have questioned elections vendor, KNOWiNK, regarding a malfunction with electronic poll pads that slowed voter check in across the county during the March 3 primary. The issue affected electronic poll books used to verify voter identity and collect signatures, but did not impact voting machines or the counting of ballots. The problem was caused by a missing prompt on the electronic poll pad, which prevented poll workers from completing the standard voter check-in process. The company is open to discussions about compensation. Additional technical support for the county will be provided for the next two election cycles at no cost.