Kennedy Woodard, a 27-year-old operations engineer from South Bend, Indiana, was surprised when she found out her American Airlines 'flight' was actually a bus. Woodard was dropped off at a gate way at the back of the airport and initially thought they would board the motorcoach to be transported to an aircraft. She quickly realized there were assigned seat numbers in the bus, which she thought was her assigned seat for the bus. The bus ride took two hours and 40 minutes, and Woodard complained about being dropped off in a different place than the arrivals and departure area where loved ones could pick up their loved ones. She also expressed frustration at being dropped from a bus without being able to leave her loved ones at the airport.