The author, Natalie Schuach, lost her husband, Rich, over 10 months ago and has been left feeling more unfulfilled than the loss of him. She explains that while receiving hundreds of text messages over the past two years, receiving them leaves her feeling unresponsive. She argues that texting protects the sender, not the grieving person, but manages the discomfort of the person reaching out. Despite this discomfort, Schuacht acknowledges that it is part of the cost of caring and acknowledges that while calling someone who is grieving, it is essential to maintain the relationship with them.