A passenger from a Detroit flight, Jon Krieger, has shared his personal airline horror story after his specialized equipment was damaged during a trip from Detroit to Phoenix. The couple described an ordeal of delays, poor communication, and an attempt at compensation. They were told their wheelchair wouldn't start when they landed and learned that the airline had been unable to properly fit it and damaged parts of it. The airline rebooked them on a non-direct flight home and informed them of additional issues on their return flight. Kriege, who uses a specialized wheelchair, now warns other wheelchair users to check their airline's safety rating before booking a flight.