The Nashville Electric Service (NES) faced criticism during a historic ice storm in 2026, which left hundreds of thousands without power for days due to confusion over its response and response to the storm. The utility company, responsible for powering the city, was accused of being more focused on politics than competency during the crisis. New documents reveal that a training called "Building a Culture of Trust" focused on the concept of "implicit bias," a theory that people unintentionally prejudiced against others based on their identity. The training was facilitated in 2023 by Chandra Jarrett of the Nashville-based Joy Consulting Group and required for all supervisors and managers. The goal of the training was to “identify and create a culture of trust” and to identify implicit or unconscious bias to become more aware of the impact on coworkers and customers.