ServiceNow CEO downplays impact of Iran war and AI: 'Our business is doing great'
By Alexa Lomonaco
Published on April 22, 2026.
ServiceNow CEO Bill McDermott has dismissed concerns that the Iran war is impacting the company's business, despite the company experiencing significant subscription revenue growth of 19% and a 75% headwind due to delayed on-premise deal closings in the Middle East. McDermott stated that the impact is more about timing than demand deterioration due to the war. This news led to a 13% drop in ServiceNow shares, despite beating Wall Street expectations on total revenue and earnings. Additionally, concerns have been raised about artificial intelligence disrupting their businesses and potentially making them less valuable down the line.
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