Jason Hewlett, a man who bought four tickets from the Vivid Seats app, lost hundreds of dollars when he arrived at the arena without them. Despite several confirmations, he was told his tickets did not exist. Despite this, an employee found him some standing room tickets, despite the seats being sold out. Hewlett spent the entire game worrying about the lost money. After a week of uncertainty, the money was returned to his account. The Better Business Bureau advises people to make online purchases with a credit card for better fraud protection and dispute charges.