The Minnesota Department of Human Rights has settled a complaint with Lyft, which will monitor the company's app for three years to ensure drivers don't turn away people with disabilities. The company has also added features in its app to accommodate people with service animals. Tori Andres, a blind Minnesotan woman who has been using her service dog, Alfred, was turned away seven times between 2021 and 2025. An investigation found that drivers repeatedly violated her rights under Minnesota's Human Rights Act when they turned her away. Under the terms of the settlement, Lyft drivers will receive additional training and drivers who deny service animals may have their accounts permanently deactivated. The state will also monitor any ride denials related to service animals and monitor any further violations.