AI will boost productivity so ServiceNow won't have to backfill open jobs, CEO says
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By Jon Fortt
Published on April 22, 2026.
ServiceNow CEO Bill McDermott believes that artificial intelligence will significantly increase worker productivity and thereby eliminate need for back-filling. This comes after McDermott warned that unemployment for new college graduates could reach the mid-30s within a few years. Despite this, ServiceNow's stock has largely surged for two years until 2025, when AI fears gripped the software market. McDermott highlighted the company's growth and not-bothered future prospects, citing its pipeline and increased subscription revenue. However, he also mentioned the impact of the Iran war on the Middle East on the business.
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