The owner of West Suburban Medical Center, Dr. Manoj Prasad, has pledged to reopen the hospital by summer, promising to do so by the end of the year. However, hospital inspection reports reveal that the facility struggled to treat critically ill patients months before it closed due to inadequate staffing and inadequate equipment. The hospital was investigated twice by the federal government twice for "immediate jeopardy," a serious allegation where inspectors believe patients could be at risk of serious harm or death. The medical record system was not properly billing for services, and the hospital took in 10 to 15% of its usual income for the past year. Patients, lawmakers, and community leaders have criticized the abrupt closure of the hospital, which mostly treats low-income and elderly patients.