Air Canada CEO Michael Rousseau has resigned following a controversial video he released expressing condolences following a fatal collision between a flight and a fire truck at LaGuardia Airport in New York City. The video, which included only English, angered legislators in his company's home province, Canada's prime minister and all 92 lawmakers in Quebec’s legislature. The airline received over 1,800 complaints within two days of its release. Despite this, Rousseau's departure seems more like a dismissal. This incident highlights the importance of emotional intelligence and empathy in business.