The city of Chula Vista has agreed to expand its contract with AI software company Axon Enterprise to include using a product that transcribes calls to text, drafts summaries of calls, translates for non-English speakers, and uses keyword alerts to help with dispatch and avoid missed transmissions. Human dispatchers will continue to answer 911 calls. The new product, "Prepared," will help reduce the "cognitive load" for dispatcher, especially when receiving non-emergency calls. It is already included in the city's four-year, nearly $1 million contract with Axon and will not cost any additional money. Civil rights and privacy groups have criticized the use of AI in police departments, with concerns about the reliability and bias of AI and issues around transparency.