Boston businesses are often violating the city's captions law, which requires a change to TV settings to make spaces more inclusive for Deaf and Hard-of-hearing people. The city's Disabilities Commission, a staff of nine, does not routinely inspect businesses for compliance or impose penalties, which advocates argue makes it harder to enforce the law. The commission has recorded seven complaints since the law took effect, most recently in July 2024. Advocates argue that the law exempts entertainment venues and should be enforced by the licensing board, other city officials and industry groups regularly reminding business owners about the ordinance. Boston is hosting a public disability community forum on Tuesday to discuss disability access.